Frequently Ask Question
 
General Information
Q: What is Jack Nicklaus Store?
Jack Nicklaus Store is an online store which houses a good quality products of Jack Nicklaus. Now you can be very close with the products created by Jack Nicklaus, a legendary golfer in the world. He is successful in his apparels business as well. It is because, Jack Nicklaus knows well what kind of apparels which are good and comfort to wear. In this online store, you can have the genuine products of Jack Nicklaus with his golden bear logo and iconic signature.
Q: Why should I shop at Jack Nicklaus Store?
You can save your shopping time more than you usually do, because now only by clicking on this address site, you can find so many various products of Jack Nicklaus. With an accurate product pictures and description, you can have the product exactly the same with the picture on the site. Besides, you can have a friendly service and easy transaction to make your shopping fun.
 
MY ACCOUNT
Q: How do I create an account in Jack Nicklaus Store?
You can register at Jack Nicklaus Store by clicking the Register at the top left of the website. Please enter your personal data to create an account.
 
HOW TO ORDER
Q: Does the price include taxes and shipping costs?
The price listed on the confirmation page includes tax and shipping charges, unless listed separately. To find out the price details please see the price at the time of checkout.
Q: How do I determine the condition and availability of the product?
Conditions and availability of the products listed on the product page. The website also displays the product description. Please see the "product description" to see the description. The page contains detailed information about the product.
Q: Can my friend use my account to shop?
Each customer should shop using their own account.
Q: How do I make an order?
To make an order, you need to choose the products you want in Jack Nicklaus Store. Enter the product to the "Shopping Cart" by clicking on the "Buy Now". On the "Shopping Cart", you can change the purchase by selecting the "Update Shopping Cart" and select "Proceed to Checkout" to proceed to the payment page. Please fill out your shipping information, then select the "Delivery Method" and "Payment Methods". If you have a voucher, please enter the voucher on this page. To complete your purchase, select the "Order Now". You will receive a confirmation email with an order number and other information.
 
OFFER DAN SALE
Q: What is the difference between OFFER and SALE?
The difference of OFFER and SALE:
  • OFFER : indirect promo, ie : bundle pack, buy 1 get 1 free.
  • SALE : direct promo, ie : 30% to 70% discount
 
PAYMENT
Q: How do I pay for my order?
You can do a payment using:
    1. Bank Transfer
      Account Number : 5495-04-333-6
      Branch : BCA CAB PURI MANSION
      Account Name : PT. Trisula International

      (Official eCommerce Operator Jack Nicklaus Store)

      You need to transfer the payment only within 24 hours after making an order. Orders will be automatically canceled if you do not make the payment within 24 hours. If your order has been canceled automatically, you must contact our customer service if you still want to continue your purchase. Customer service will provide you a confirmation to continue the process.

  1. Credit Card

    You can use credit card Visa and MasterCard. Once you make the payment using credit card, our officers will check the validity of your credit card and contact you directly to confirm your purchase using credit card.

Q: How do I receive payment confirmation?
You can send the proof of payment to Trisulabrand.care@trisula.com within 24 hours. We will process the payment and send you a confirmation email with an order status.
Q: Can I transfer the payment after I receive my order?
No. Payment via bank transfer must be made no later than 24 hours after the making of the order, then the goods will be delivered to you.
Q: What fees should I pay if I want to cancel my order?
Jack Nicklaus Store does not charge any fees to you if the order is canceled.
Q: Will I be able to use currencies other than Rupiah in Jack Nicklaus Store?
No, at this time we only accept payment in local currency.
Q: Can I use my credit card on behalf of someone else?
Yes. Please note that we will contact you for security purposes if you use a credit card on behalf of another person. We reserve the right to cancel orders that we deem to be invalid.
Q: Is my credit card charged immediately upon confirmation?
Yes.
Q: Is it safe to enter my credit card details?
Yes, it is safe. Our payment transaction using a secure and official payment; Veritrans. If you have any problems with your transaction please contact our customer service at Trisulabrand.care@trisula.com.
Q: Does Jack Nicklaus Store require a deposit or payment in advance?
Customer does not need to pay a deposit or payment in advance to shop on the website.
Q: Should I talk to my bank before I place an order?
In general, you do not need to talk with your bank before making the order. However, if you make an order from a different country then your bank can block your bank payments for your own security. If you use a credit card issued by your home country, then you are usually advised to talk with your bank to avoid the inconvenience that might occur.
Q: How long is the delivery time to order up in my hand?
Orders with confirmed payment will be processed from 9:00 AM to 03.00 PM, orders confirmed after that time will be processed the next day. Below is the estimated delivery time in days:
 

Jabodetabek

1-2 

West Java

3-6

Central Java

3-7

East Java

3-8 

Bali

4-8 

Sumatra

3-8

Kalimantan

4-10

Nusa Tenggara

6-10

Sulawesi

3-8

Maluku Islands

6-10

Papua

6-10

Q: How to perform a check on the status of my order?
Jack Nicklaus Store will send an email notification with a logistics company name, tracking number and tracking website of the logistics company after you have completed your payment.
Q: How much does the shipping cost?

Here are the estimation of delivery cost per kilogram:

Jabodetabek

IDR 15,000

West Java

IDR 20,000

Central Java

IDR 30,000

East Java

IDR 30,000

Bali

IDR 30,000

Sumatra

IDR 30,000

Kalimantan

IDR 30,000

Nusa Tenggara

IDR 30,000

Sulawesi

IDR 60,000

Maluku Islands

IDR 60,000

Papua

IDR 60,000

* Note: all shipping costs may change at any time without prior notice.

 
RETURN & EXCHANGE
Q: How long can I return my order?
Orders can be returned within 10 days after the order is received.
Q: What is Jack Nicklaus Store returns policy?
Returns policy in Jack Nicklaus Storeare:
  1. Contact our customer service within 10 days after the order is received at Trisulabrand.care@trisula.com
  2. The condition of the item and the package should be still the same as when it received.
  3. The item never been used, never been washed, dirty, and damaged because the item has been used.
  4. The price tag and barcode (white sticker with black line) is not removed from the product.
  5. Returns are not applicable for lingerie and underwear, fragrance, beauty products, watches, and jewelry.
  6. Vouchers are not refundable for every return product.
  7. Jack Nicklaus Store reserves the right to refuse refund if the goods are not in accordance with the provisions of the above.
Q: When can I receive my order exchange?
We will check after we receive the return from the customer. If your product is damaged by the reason we mentioned above, you will receive a confirmation email. We will replace it with the appropriate product within 10 working days.
Q: How do I return the products I buy?
You should follow the steps below to return your order:
  1. Contact our customer service within 10 days after the order is received at Trisulabrand.care@trisula.com.
  2. Fill in return form that available on the website.
  3. Send the products to Jack Nicklaus Storeto this following address:

    Warehouse PT. Trisula International Tbk, Pergudangan Bandara Mas Blok A No. 1, Jl. Marsekal Surya Dharma, Tangerang 15127, Tlp 021-5503525

  4. Items that have been returned and received by us will then be checked by our quality control team. QC time can take up to 7 days, starting from the day we receive the product.
  5. We will email you when the product has been received by us. If you have not received an email from us, please contact our customer service or delivery service you use.
  6. If the product received turned out to be damaged, our customer service will contact you back, either by email or by phone to ask for further confirmation of your choice.
  7. You can choose to exchange the product or request a refund.
  8. Then we will send you a confirmation email related to the estimated delivery time of products or refund process.
Q: Who pays the return shipping costs of goods?
We will pay shipping fees for the damaged item or if you received a wrong item. Please provide us your delivery detail as below :
  1. Order Number.
  2. Delivery Cost.
  3. Bank detail for refund purpose (Name of the bank, Branch, Account Number & Account holder name).
Q: How can I check my return status?
Please contact Jack Nicklaus Store Customer service for your return status.
Q: Can I Exchange my order with other sizes or other products?
You can choose to exchange the product with the size or type of product to another. Please contact Customer Service Jack Nicklaus Store that will help the process of exchange.
 
Promo & Voucher
Q: How to get the latest fashion and promotion update of jacknicklaus.co.id?
Please Select Subscribe newsletter Jacknicklaus.co.id at the bottom right of the website to get the RP 50.000, discount- from Jacknicklaus.co.id for your first purchase.
Q: How to use Voucher codes?
  1. Select the product you want to buy and then Proceed to Checkout.
  2. Enter the voucher code in Discount Codes and click Apply Coupon.
  3. Grand Total on your shipping list will be reduced in accordance with a nominal voucher.
  4. Proceed to Checkout for purchase.
Q: What if the Vouchers cannot be used?
Here are the things that must be considered for the use of vouchers:
  1. Please make sure you enter the voucher code correctly, it is suggested to copy paste directly
  2. Make sure the use of the voucher is suited with the terms and conditions of use Voucher. Please contact Customer Service jacknicklaus.co.id if you encounter obstacles.
Q: How do I get a Voucher?
jacknicklaus.co.id may work with other parties in the provision of vouchers, here are some ways to get Voucher jacknicklaus.co.id:
  1. Subscribe newsletter of Jacknicklaus.co.id for your first purchase at jacknicklaus.co.id.
  2. Use the products and services of partner of Jacknicklaus.co.id (depending promos that are applicable
  3. Please check in the order package, if you are lucky, jacknicklaus.co.id will provide additional vouchers along with your order.
Q: Vouchers Use Policy?
Below Jacknicklaus.co.id policies relating to the use of vouchers jacknicklaus.co.id
  1. Voucher (newsletters and promos) are only allowed to be used one time per customer
  2. jacknicklaus.co.id reserves the right to cancel the order if it is not in accordance with applicable policies.
  3. The voucher is only valid for items with normal prices (not at a discount) and cannot be combined with any other promotion.
 
Refund
Q: How can I receive my refund?
We will transfer your money to your bank account. Please provide us your bank details as below:
  1. Order Number.
  2. Name of the bank.
  3. Account holder name.
You will receive your refund to your bank account.
Q: Refund Method?
Below the refund method based on your payment when you placed an order:
  1. Bank Transfer: Refunded via Bank Transfer.
  2. Credit Card: Refunded via Bank Transfer for refund requested after one day since the order made.
  3. COD: Refunded via Bank Transfer.
* Jack Nicklaus Store does not refund the money in cash.
Q: How long is refund process?
You will receive your money within 3 working days for BCA account holder, 7 working days for another bank account holder.