You can register by clicking the LOGIN/REGISTER button at the top right of the website. Please enter the required data to create an account.

You can click the LOGIN/REGISTER button, enter your email address and password, then click LOGIN. If you forget your password, please click LOST YOUR PASSWORD ? And if you are still having difficulties, please contact customer support at or call the following number 021-58358030 / 081299717179.

Please select Dashboard – Account Details then enter your new email address. To log in next, please use your new email address.

You can change your password from Dashboard – Account Details – Password Change, or click here to update your password.

You can update your address on the Dashboard – Addresses–Shipping Address page, or click here to update the address.


To make an order, you need to select the product you want in with the following steps:

  1. Click SHOP at the top left.
  2. Select a category on the left side of the website (Top, Bottom, Outerwear, etc).
  3. Enter the selected product into the “Cart” by clicking “Add To Cart” on the selected product.
  4. In the “Cart”, you can change your purchases by selecting “Update Cart”
  5. If you have completed your purchase, please select “Proceed to Checkout” to go to the payment page.
  6. Please complete your shipping information, then select “Shipping Method” and “Payment Method”. If you have a voucher, please enter the voucher on this page at the top that says “Click here to enter your code
  7. To complete your purchase, select “Place order”. You will receive a confirmation email with your order number.
  8. Please make payment according to the payment method you choose.

Prices listed on the purchase confirmation page are inclusive of taxes and shipping charges, unless otherwise noted. To find out the price please see the price details at checkout.

Product conditions and availability are listed on the product page. The website also displays product descriptions. Please see “product description” to see the description. The page contains detailed information about the product.


Payment can be made by several methods, as follows:

  1. Bank Transfer (Receive all payments from incoming banks in ATM Bersama network)
  2. Virtual Account– BCA Virtual Account– BNI Virtual Account– BRI Virtual Account– Permata Virtual Account
  3. Online Payment
    – Go-Pay & OVO–
    Alfamart / Alfamidi / Dan+Dan
  4. Credit Card

All payment methods do not require confirmation, if payment has already been made the order will be processed automatically. The order will be automatically canceled if the customer does not make payment within 1×24 hours.

You can send proof of payment within 24 hours. We will process the payment and send you an email confirmation with the order status.

Not. Payment by bank transfer must be made no later than 24 hours after the creation of the order, after which the goods will be delivered to you. do not charge you any fees if the order is cancelled.

No, we currently only accept payment in Indonesian Rupiah.

Yes. Your credit card be charged immediately after confirmation.

Safe. Our payment transactions use a guaranteed safe and legal payment system, Veritrans. If you have any problems with your transaction please contact our customer service at will send an email notification with the name of the logistics company, tracking number, and tracking website of the logistics company after you complete the payment of your order.

The shipping fee will appear at checkout, depending on the shipping address and weight of the item.


We will refund the funds in the form of store credit so that the funds can be used again to shop at jacknicklaus. For details, you can check the Dashboard menu – Store Credit & Refund.

Product return steps:.

  • Fill in the return form provided on the website.
  • Submit the product to site with the following address:


    Jl. Abdul Wahab No.38, Kedaung, Kec. Sawangan, Depok City, West Java 16516

  • After we receive the goods, our staff will conduct an inspection. The inspection time is at most emoat twelve days from the goods we receive.
  • We will send you an email after we receive the goods. If you have not received the email, please contact Customer Service or the logistics service provider you are using.
  • If you receive a damaged or defective item, Customer Service will contact you for your preferred next course of action.
  • Customers can choose to exchange goods or refunds.
  • We will send you a confirmation email containing the estimated delivery time of the replacement item.


Orders can be returned within a maximum of 7 days after the order is received.

The following return policies apply in
  • The return period is a maximum of 7 days since the goods are received.
  • The condition of the goods and packaging must still be the same as when received.
  • It has never been worn, not washed or dirty and damaged as it has been used.
  • Price tags and barcodes (stickers with black and white lines) are not removed from the product.
  • Returns are not valid for lingerie and lingerie, fragrance, beauty products, accessories, watches, and jewelry.
  • The voucher you used at the time of purchase is non-refundable.
  • have the right to refuse the return of goods if they are not in accordance with the above provisions.

We will conduct an inspection after we receive a return from the customer. If the product is indeed damaged for the above reasons, you will receive a confirmation email. We will replace with suitable products within 14 working days.

We will pay shipping costs for damaged goods and/or if you receive the wrong item. The trick is just a photo of the delivery receipt that you use and send it in the form of attachments / attachments via email to, also include:
  • Order Number.
  • Shipping costs.
  • Bank Details for Refund (bank & branch name, account number and account owner name)

Order return status can be checked on the Dashboard menu – My Returns.

You can choose to redeem the product for another size.
Please contact Customer Service who will assist with the redemption process.


  • Select the product you want to buy then Add to Cart.
  • Enter the voucher code in the Insert Voucher Code  and click Redeem.
  • The Total amount on your shopping list will be reduced according to the voucher nominal.
  • Proceed to Checkout proceed with the order. can cooperate with other parties in giving Vouchers, here are some ways to get Vouchers:
  • Subscribe to newsletter for those of you who are shopping for the first time at
  • Use products and services from cooperation partners (depending on the current promo).
  • Try to check in the Order package, if lucky, will give you an additional Voucher along with your Order.
  • The following are the policies with regard to the use of
    • Vouchers (newsletters and promos) are only allowed to be used 1 time per customer.
    • has the right to cancel the order if it is not in accordance with the applicable conditions.
    Vouchers cannot be combined with other promos.