Terms & Conditions

Payment

All payments are due when the order is placed. If a payment is not received or payment method is declined, the order is cancelled and the buyer forfeits ownership of any items purchased. If no payment is received, no items will be shipped.

Shipping Policies

Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item, including shipping, will be refunded to the buyer by the seller. Shipping costs may increase if shipping internationally. If an item is damaged during shipping, the seller will not be held responsible.

Refund/Return Policy

Items are can be refunded or returned if the item is damaged or the wrong item is shipped. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. The buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, the seller is not responsible for refund. Exchanges are granted on a case-by-case basis. If the incorrect item is shipped, the buyer can request a refund or exchange.  Wrong items must be unopened and in their original packaging.

Cancellation

An item may be cancelled up until payment has been processed. Once the payment has been processed, the buyer is responsible for payment.

Complaints

Any complaints about items or sellers may be sent to our support team Trisulabrand.care@trisula.com

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

These terms and conditions are subject to change.

How to Contact Us

If you have any questions or comments about the Terms and Conditions of this Website, please contact as at Trisulabrand.care@trisula.com.